Shopify and WordPress website troubleshooting

Not enough sales or inquiries from your website?

Visitors arrive but do not buy. Customers say they contacted you, but nothing reaches your inbox. Or you have paid for fixes and still do not know what is holding things up.

Find out what to address before spending more on ads, apps, or a website rebuild.

Get help with my website See how the review works

Start with a brief fit check. We agree on the scope and fee before any paid investigation begins.

Which part sounds familiar?

People visit, but few take the next step.

You can see traffic, but not enough orders or inquiries. You are unsure whether the issue is who is arriving, what they see, or what happens next.

Customers get stuck or their messages disappear.

Something looks successful on the customer's screen, but the order or inquiry does not arrive where it should.

You have tried fixes, but the problem keeps returning.

Another change might help, but you need to understand what has actually been checked first.

You are being told to spend more, without a clear answer.

More ads, another app, or a new website are being proposed. You need a reason to believe the next investment addresses the real problem.

The next fix is not always the right fix

The report pointed to a broken destination.

A Shopify reporting question led to a landing page that returned a missing-page error. During the session, the client's marketing manager added three redirects. The useful next step came from checking where visitors were arriving.

See how the missing page was found

The wholesale idea needed a different theme.

A store owner wanted a wholesale page. The existing theme could not display the chosen widget, but it appeared in an unpublished theme draft. That check gave the owner a practical next step before changing the live store.

See how the wholesale options were checked

See more of our work

Know what to fix next, and why

Example diagnostic excerpt — fictional scenario

The question

Customers say they cannot reach our product range from the main menu. What should we fix first?

What was checked

The Shop link in the desktop and mobile menus, the page it opens, and the current collection page. Analytics, checkout and order history were outside this example's scope.

Finding and evidence

The Shop link points to a retired collection address and opens a missing-page screen. The current collection opens when visited directly. This supports correcting the menu destination. It does not establish how many customers were affected or whether it explains low sales.

What to do next

First, update the menu to the current collection. Check whether the retired address has a suitable replacement and needs a redirect. A theme rebuild can wait while this specific problem is corrected. Questions about traffic quality or checkout need separate evidence.

How to check the change

Open the menu as a signed-out visitor on desktop and mobile. Follow Shop and confirm that it reaches the intended collection. If a redirect was added, check the old address too. Record the result and any remaining issue.

Erich Stauffer · Market Jack

A review you can use without buying a rebuild

We agree on one problem and the sources needed to investigate it. You get the findings in writing and a discussion of the next steps. You can take the plan to your team, another provider, or ask Market Jack to implement it.

Market Jack is Erich Stauffer’s consulting practice. Learn more about the person doing the work.

About Erich

Still not sure what is getting in the way?

Tell us what is happening and what you need the website to do. You do not need to know the cause before asking for help.

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