Shopify and WordPress website troubleshooting
Stop guessing what to fix on your website.
Low sales, missing inquiries, and recurring website problems can look similar from the outside. Before another fix, find out what the available evidence says about your problem.
A Website Diagnostic focuses on one agreed question about your Shopify store, WordPress website, or the connected system involved.
Get help with my websiteStart with a brief fit check. We agree on the scope and fee before any paid investigation begins.
Where are customers getting stuck?
The problem might begin when someone arrives, tries to find a product, fills out a form, or completes an order. It can also happen after the website appears to have done its job, when the business should receive the inquiry or order.
We agree which part of that path to investigate and look for evidence of where it breaks down.
What changed before the problem started?
A theme update, a changed page, a new app or a different handoff between providers may help explain when the problem began. Tell us what changed and what you have already tried. We use that history to guide the checks, then assess what the evidence supports.
What is worth fixing first?
You receive the findings, the evidence behind them, and a prioritized next step. Where the evidence is incomplete, the report says what remains unknown rather than treating a guess as a diagnosis.
What if the website is not the main problem?
The conclusion does not have to be a rebuild. The review may point to a different part of the customer journey, or show that more information is needed before a change is justified.
What will you have at the end?
You receive a written brief covering the question we investigated, the sources we checked, what we found and what remains uncertain. It sets out the recommended next steps and how to check the resulting changes. We discuss the findings with you so you can decide what to do next.
Where the agreed scope supports it, the brief includes a task your team or developer can act on. You can also ask us for a separate implementation quote.
What is not included?
The diagnostic covers the question and investigation we agree on. Implementation and ongoing support are separate. We ask before making live changes or running tests that could affect customers, send messages, create orders or move data.
The review can support a better decision, but it cannot promise a particular increase in sales, leads or rankings.
Questions before contacting us
- Do I need to know what is wrong? No; describe the symptoms and the outcome you need.
- Is this a free automated audit? No. The initial fit check is free; the scoped investigation is paid.
- Must Market Jack do the implementation? No.
- Can you guarantee that every problem will have a definitive answer? No; the deliverable distinguishes supported findings from remaining uncertainty.
Already know the kind of help you need?
Have a defined change that needs completing? See website project help.
Need someone to take continuing responsibility for updates and coordinate the work? Explore ongoing support.